Refund policy

CARBONWERKS REFUND & FITMENT RETURN POLICY

1. 30-DAY PRE-INSTALLATION FITMENT RETURN POLICY
CarbonWerks provides a 30-day domestic return window from the confirmed date of delivery for fitment verification. To qualify for a return or replacement under this policy:
- Items must remain in brand-new, uninstalled, and 100% unmodified condition.
- A pre-installation "dry test-fit" must be performed prior to any installation attempt. Any item with peeled adhesive tape backing, applied adhesion promoter, drilled holes, trimmed tabs, sanded surfaces, or applied paint/ceramic coating is strictly non-returnable and deemed final sale.
- Clear photographic or video evidence documenting the uninstalled dry-fit clearance discrepancy on the factory vehicle chassis must be submitted to support@carbonwerk.co prior to the issuance of a Return Merchandise Authorization (RMA).

2. DOMESTIC RMA & RETURN PROCESSING
All authorized returns must be shipped to our designated Southern California processing hub accompanied by a valid RMA number. 
- For verified pre-installation manufacturing discrepancies reported within 30 days, CarbonWerks provides a domestic prepaid return shipping label.
- Returned parcels undergo physical inspection within 3 to 5 business days of delivery. Upon confirmation that the item is unmodified, unmounted, and in resalable condition, a refund is issued to the original payment method.
- Items returned without an approved RMA, or items returned with signs of installation, test-drive wear, or missing components, will be rejected and returned to the sender at the sender's expense.

3. TRANSIT DAMAGE & CARRIER LOSS CLAIMS
Shipments are protected against courier impact and loss during transit. To preserve carrier claim eligibility:
- You must report exterior box damage, structural cracking, or broken mounting tabs to support@carbonwerk.co within forty-eight (48) hours of confirmed courier delivery.
- Submissions must include: (1) clear photographs of the damaged component, (2) photographs of the inner packaging materials, and (3) a clear photo of the shipping label on the exterior box.
- Do not discard packaging or attempt installation. Upon verification of courier damage, CarbonWerks will, at its sole discretion, dispatch a replacement unit or issue a refund. Failure to notify us within 48 hours constitutes full receipt and acceptance of the item in satisfactory condition.

4. CANCELLATIONS & VOLUNTARY RETURNS (BUYER REMORSE)
- Order Cancellations: Orders may be canceled within twelve (12) hours of placement. Once an order has entered warehouse fulfillment, packaging, or production routing, it cannot be canceled and must follow standard return protocols.
- Voluntary Returns: Returns requested due to buyer remorse, change of mind, vehicle sale, or ordering an incorrect vehicle/chassis platform are accepted within 14 days of delivery. The item must be unopened and completely unused in original factory packaging. For voluntary returns, the customer is responsible for round-trip shipping costs and a standard 15% restocking fee to cover warehouse inspection and repackaging.
- Bespoke Orders: Custom-order items, one-off carbon weaves, or special-order fabrications are non-cancellable and final sale.