PRIVACY POLICY

CARBONWERK ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from carbonwerk.com.

Information We Collect
When you visit our store, place an order, or contact us, we may collect the following information: name, email address, shipping and billing address, phone number, payment information (processed securely through our payment provider and never stored on our servers), and any information you provide when contacting us directly, such as for private order inquiries.

How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your order status, respond to inquiries and private order requests, send order confirmations and shipping updates, and improve our products and customer experience. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Payment Information
All payment processing is handled through Shopify's secure payment system. We do not store your full credit card information on our servers. Payment data is encrypted and processed in compliance with PCI-DSS standards.

Cookies
Our store uses cookies to operate properly, including keeping items in your cart, remembering your preferences, and understanding how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Third-Party Services
We may use third-party services such as Shopify (our e-commerce platform), payment processors, and shipping carriers to operate our store. These providers only receive the information necessary to perform their specific function and are bound by their own privacy policies.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at orders@carbonwerk.com. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Children's Privacy
Our store is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy, contact us at orders@carbonwerk.com.